Terms & Conditions

Welcome to Living with the Land (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your use of our website (the “Site”), including any content, functionality, and services offered on or through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to make purchases on our Site. By using our Site, you represent and warrant that you meet this age requirement.

Products

1. Description: We produce and sell high-quality olive oil and bay leaves (the “Products”). We strive to accurately depict product images and descriptions, but minor variations may occur.
2. Pricing: All prices are displayed in Albanian Lek unless otherwise stated. We reserve the right to change pricing at any time without notice.
3. Ordering: When you place an order, you agree that all information you provide is accurate and complete. We reserve the right to refuse or cancel any order for any reason (e.g., suspected fraud, stock unavailability).

Payment

• We accept Cash on Delivery.
• By submitting payment information, you authorize us to charge the applicable payment method for the total amount of your order (including applicable taxes and shipping fees).

Shipping & Delivery

1. Shipping Methods: We offer various shipping options. The cost and estimated delivery times will be shown at checkout.
2. Delivery Time: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers or customs processes.
3. International Shipping: If you order outside of Albania, you are responsible for any import duties, taxes, or fees imposed by the destination country.

Returns & Refunds

Please review our Refund Policy for information about returns, refunds, and exchanges.

Introduction

At Living with the Land (referred to as “we,” “us,” or “our”), we stand behind the quality of our olive oil and bay leaves. We strive to ensure our customers are satisfied with their purchases. This Return & Refunds Policy outlines the conditions under which we accept returns, exchanges, and issue refunds.

1. Eligibility for Returns

• Timeframe: You may request a return within 2 days of receiving your order. After this period, we cannot offer a refund or exchange.
• Condition of Products: Products must be unopened, unused, and in the same condition that you received them. This includes the original packaging.
• Proof of Purchase: To initiate a return, we require a receipt or proof of purchase (e.g., your order number or confirmation email).

2. Non-Returnable Items

Due to the perishable nature of our products:

• Opened or Used Products: We cannot accept returns of any product that has been opened or partially used.
• Perishable Items: If your item is perishable and has been used, opened, or stored improperly, we cannot accept a return.
• Custom/Personalized Orders (if applicable): Items that are customized or personalized (e.g., special gift boxes or bulk orders with personalized labels) may not be returnable unless defective or damaged.

3. Damaged or Defective Products

• Inspection Upon Delivery: Please inspect your order upon reception and contact us immediately if your product is damaged, defective, or if you received the wrong item.
• Evidence Required: If you receive a damaged or defective product, please email us at [email protected] with photos of the damage or defect to help us evaluate the issue and expedite the resolution process.

1. Return Process

• Contact Us: To start a return, please email us at [email protected] with your order details and reason for return.
• Return Authorization: We will provide you with instructions on how and where to send your package. Returns sent back to us without first requesting a return authorization may not be accepted.
• Shipping Costs: You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error (e.g., incorrect or defective item). Original shipping costs are non-refundable.

1. Refunds

• Inspection: Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.
• Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Partial Refunds (if applicable): In some cases, only partial refunds may be granted (e.g., if an item is returned not in its original condition or missing parts).

6. Exchanges

If you need to exchange a product for the same item (for example, if it arrived damaged or defective), contact us at [email protected]. Once your exchange is authorized, we will provide further instructions.

7. Sale or Promotional Items

Only regular-priced items may be refunded. Sale or promotional items are non-refundable, unless they arrive damaged or defective.

8. Contact Us

If you have any questions or concerns regarding this Return & Refunds Policy, please reach out to us:

• Email: [email protected]
• Address: Ballsh, Mallakaster, Fier
• Phone: (00355)692060884

9. Changes to This Policy

We reserve the right to modify this Return & Refunds Policy at any time. When we do, we will update the “Last Updated” date. Your continued use of our site and purchase of our products indicates your acceptance of any changes to this policy.